Late Cancellation & No-Show Policy
At the collective luxe beauty boutiques, each stylist values their time and the commitment of their clients. To ensure that all appointments are respected, please be aware that every stylist at our salon has their own late cancellation and no-show policy. These policies may vary from stylist to stylist.
If you cancel late or fail to show up for your appointment, your stylist has the discretion to apply a fee to your account in accordance with their specific policy. We kindly ask that you familiarize yourself with your stylist’s policy and respect their request to cancel or reschedule within the reasonable time frame they require.
Your cooperation helps us maintain a smooth and professional experience for everyone at the collective. Thank you for your understanding and consideration.
No Child on the Salon Floor Policy
To ensure a safe and relaxing environment for all our clients and staff, the collective has a strict policy that children are not permitted on the salon floor unless they are receiving a service.
This policy is in place to prevent any potential hazards and to maintain a calm atmosphere for everyone. We kindly ask that you arrange childcare prior to your appointment, as our salon is not equipped to accommodate unattended children. Anyone bringing their children to their hair appointment may be asked to reschedule and a no show fee may be applied at the discretion of your stylist. To avoid this, please arrange care for your children during your appointment time frame.
Thank you for your understanding and cooperation.
Salon Pet Policy
At the collective, we strive to create a comfortable and safe environment for all our clients and staff. To ensure the highest standards of hygiene and safety, we kindly ask that pets not be brought into the salon.
The only exception to this policy is for service animals, as defined by the Americans with Disabilities Act (ADA). Service animals are permitted in the salon when they are accompanied by their handler and proper documentation verifying the animal’s status as a service animal is presented. Support animals do not fall under this law and we must and will follow our State Board regulations and enforce our no pet policy. Anyone bringing a pet into the salon will be asked to reschedule and a no show fee can be applied at the discretion of your stylist. To avoid this, please leave your sweet furry friends at home for your hair appointment.
We appreciate your understanding and cooperation in helping us maintain a clean and welcoming space for everyone.
